Frequently Asked Questions

Your Top New Hampshire Home Care Questions Answered

The search for senior care for a loved one can be a stressful and overwhelming process, and it’s natural to have questions about the types of services available, care needs, caregiver training, cost, etc. The New Hampshire home care experts at Live Free Home Health Care want to make sure that you have the answers to all your questions so that you can make informed care decisions. We have compiled a list of frequently asked questions to help you find the answers you need as you begin your search for in-home care services.

Click on each question below to see the answer.

Q: In what areas are your services available?

We are proud to provide home health care services throughout the Lakes region and surrounding communities, including:

  • Belmont
  • Bristol
  • Concord
  • Franklin
  • Gilford
  • Laconia
  • Meredith
  • Moultonborough
  • Plymouth
  • And all surrounding areas

Visit our Service Area page for a full list of communities that we serve.

Q: Who needs in-home care?

Any senior looking to maintain independence at home or family caregiver in need of extra help or respite care can benefit from in-home care services. We offer both medical home health care and non-medical senior home care services, covering needs from full-time, round-the-clock skilled nursing to a few hours of companionship or assistance with daily tasks such as personal care, housekeeping, and cooking, just to name a few.

Q: How much does the service cost?

At Live Free Home Health Care, we have an hourly range depending on the services needed and the hours per visit. We can answer this better during a free family meeting and assessment. Contact us today to schedule a free in-home assessment.

Q. What are my payment options for home care services?

We accept several payment options for our New Hampshire home care services, including:

  • Private pay
  • Long-term care insurance

We know that understanding payment options for in-home care can be a hassle, so we are always happy to help walk you through the different payment options available to you.

Q. Are your home care services covered through Medicare, Medicaid, or insurance?

Our services can be covered by long term care insurance for qualifying individuals. We do not bill Medicare or Medicaid for the services we provide.

Q. Is your agency licensed?

Yes. Live Free Home Health Care is licensed by the State of New Hampshire to provide in home-health services to seniors.

Q. Are your caregivers insured and bonded?

Yes. All our caregivers are employed by our agency and are insured and bonded for your protection.

Q. What makes Live Free Home Health Care different from other in-home care companies?

At Live Free we’re committed to a team approach for our clients. By keeping the same caregivers with a client over time, we help to establish trust and form real relationships between clients and caregivers. With this approach, we have a greater success recognizing changes with a client and communicating this to our nurse. This often prevents illness or hospitalizations and helps ensure that our clients live freer, more independent lifestyles. We also work with Home Care Pulse, an independent customer satisfaction measurement firm, to collect client and caregiver feedback in order to evaluate and improve our home care services and processes so that we can continue to provide the high quality senior care you need and deserve. Due to our high ratings from both our clients and our caregivers, Live Free Home Health Care has achieved both Best of Home Care Provider of Choice and Best of Home Care Employer of Choice status with Home Care Pulse.

Q. What are the advantages of home health care?

The skilled nursing services that are offered via a home health care agency allow clients to receive skilled medical care at home by experienced, supervised nurses. Home health care helps to ensure that your loved one’s complex medical needs are met in the comfort of home. Live Free Home Health Care is unique in that we provide both skilled home health care services as well as non-medical home care services to meet a wide variety of care needs.

Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

Someone is available 24/7 for urgent or emergency issues. Simply call our office at 603-217-0149 and you will be connected with someone who can help.

Q. How quickly can I arrange for service?

This depends on the person’s care needs needs. We are typically able to accommodate needs immediately. However, if we cannot, we will work with families to implement a safe plan until services are in place.

Q. Do you require a commitment to a minimum of hours and days a week in order to provide care?

To provide families with a consistent schedule, we require a minimum of one 2-hour visit weekly. This ensures your caregiver remains knowledgeable in your day-to-day needs and will notice if there is a change in health, behavior, diet, etc.

Q. Are your services available in nursing homes or assisted living facilities?

Yes. We work with families and facilities to support care needs even during a hospitalization.

Q. What if my caregiver is sick and cannot make it to my house?

We carefully select a team of caregivers to provide care. If a caregiver you regularly see cannot come for some reason, we arrange for another member of your care team to visit.

Q. What kind of services do you provide?

We provide everything from companionship and light housework, personal care, and medication management to skilled home health care services and end of life care. Please view our Services page to learn more about the in-home care services we provide.

Q. How are your caregivers screened?

Our application process includes intensive screening and background checks, reference checks, and an in-depth personal interview.

Q. What kind of training do your caregivers receive?

All our caregivers are trained by a registered nurse. We provide ongoing training in dementia care, body mechanics, safety and emergencies, elder abuse, medication, reporting and documentation. We also do hands-on training with caregivers if a client’s needs change. We have an extensive online training program for our caregivers as well through our partnership with IPCed.

Still have questions about our senior care services? Contact our team today and we will be happy to answer any questions you may have.

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